Frequently asked questions.

General FAQ

  • Most of our products are dispatched 5-7 working days once artwork and payment is received and approved. 

    Other products vary from 7-14 working days, depending on the stock and specifications.

    Around Christmas and other peak times of the year, you may find your job takes a little longer to process.

     If you need a product urgently or by a certain date, please contact us prior to placing your order and we will endeavour to fit your timeframe.

  • Yes, rush jobs are available—contact us for availability and express fees.

  • Payment can be made prior to collection via transfer or over the phone otherwise payment can be made on collection with cash or Card.

    We do not accept AMEX.

  • Serengeti Print Group offers design, print and signage Australia wide. 

    Although we are based in Toowoomba in Queensland. Our courier and postal service ensures your order is delivered as quickly as possible.

  • Call us immediately on 07 4638 3052 Due our quick turnaround, we process jobs as soon as we receive them.

    Please don’t just send email or leave a voice mail to cancel an order. If the job has not been started, we will be happy to cancel your order. However, you will be responsible for part or full payment if the order has been started.  We recommend that you take special care checking your job details and artwork to make sure it’s correct prior to ordering.

  • Yes! We offer local pickup at our premises, courier delivery, and nationwide shipping options.

  • Yes! The more you print, the better the price. Contact us for a custom quote.

  • It does depend on if we design or edit your artwork then yes you will receive a PDF to check and approve.

    If you supply us print ready artwork, we will not send it back to you as it adds to the turnaround time, please ensure the files are correct when sending them to us.

    In some cases, we can supply a printed sample of your job, if it is a large run on offset printing, we can supply a digital print of your job however colours are not always 100% accurate.  If you require a printed proof, please let us know.

  • Yes! We offer in-house design services or can help make your files print-ready files.

Artwork FAQ

  • If files are supplied in RGB or spot colour our printers will automatically convert it to CMYK.

    CMYK and RGB are two different colour systems used for different purposes:

    CMYK stands for Cyan, Magenta, Yellow, and Black.

    It’s the colour mode used for most commercial printing.

    RGB stands for Red, Green, and Blue.

    It’s used for digital screens like phones, computers, and TVs. Screens mix light, to show colours.

    Why it matters:

    If you design something in RGB but print it in CMYK, the colors might look different on paper. That’s why we recommend:

    • Always designing in CMYK for print projects

    • Or converting your files from RGB to CMYK before sending them to print

  • For high-quality prints, your artwork should be at 300 DPI (dots per inch).

    Why 300 DPI?

    DPI measures how sharp and detailed your image will be when printed.

    300 DPI is the industry standard for professional printing—it ensures your images and text come out crisp, not blurry or pixelated. 

    Tip: Web images are usually 72 DPI, which looks fine on screen but not suitable for print.

    Always check your file size and resolution before uploading or sending to print.

  • Bleed is the extra space you add around the edges of your design to make sure there are no white borders when your artwork is trimmed after printing.

    Why does bleed matter?

    Printers trim stacks of paper after printing, and small shifts can happen. If your design goes right up to the edge without bleed, you might end up with an unwanted white line.

  • The standard bleed size is 3mm on each side.

    That means if you're designing an A4 (210mm x 297mm), your artwork size should be:

    216mm x 303mm with bleed included.

  • The safe area is the part of your design where you should keep all important content—like text, logos, or key visuals—so they don’t get cut off during printing.

    Why is the safe area important?

    During the trimming process, small shifts (usually 1–2mm) can happen. If your content is too close to the edge, it might get cropped off.

    Safe Area Guidelines:

    Keep all important elements at least 3mm inside the trim line.

    Think of it as a "no-go zone" near the edge—great for background colors, but not for text or logos.

    Example:

    For an A5 flyer (148mm x 210mm):

    Bleed area: +3mm on each side → final file = 154mm x 216mm

    Trim size: 148mm x 210mm

    Safe area: Keep all key elements within 140mm x 202mm

  • While trim marks are not essential, they do help.

    Trim marks (also called crop marks) are thin lines placed at the corners of your artwork that show the printer where to cut the paper after printing.

    Why are trim marks important?

    When you add bleed to your design, the artwork extends beyond the final size to avoid white edges. Trim marks tell the printer exactly where the finished size should be, so your print gets cut clean and accurately.

    Quick Facts:

    Trim marks don’t appear on the final printed product—they’re cut off.

    Most design programs (like Canva, Adobe Illustrator, InDesign) can automatically add trim marks when exporting to PDF or may have a tick box or an option to select.

    Always use trim marks + bleed together for professional results.

  • Rich Black is a deep, dark black created by combining black ink with small amounts of other colours (like cyan, magenta, and yellow) to make the black look bolder and richer when printed.

    Why not just use 100% black (K)?

    Using only 100% black (K = Key/Black) can make large areas of black look dull or greyish—especially in backgrounds or solid fills.

    Rich black adds extra ink to boost the depth and vibrancy of the colour, making it look truly black instead of flat.

    Common Rich Black Formula (for CMYK print):

    C: 20%   M: 20%   Y: 20%   K: 100%

    Important: Don’t use rich black for small text—stick to 100% K for sharpness and readability.

    When to Use:

    Great for large black backgrounds, banners, or bold titles

    Avoid in fine lines or small text, as too much ink can blur detail.

  • When preparing files for print, you’ll hear the terms vector and raster. They’re both types of images—but they work very differently.

    Vector Files (Best for Logos, Text, and Line Art)

    • Made from mathematical paths (not pixels)

    • Can be scaled to any size without losing quality

    • Always crisp and clean—great for print!

    Common vector file types:

    .AI (Adobe Illustrator)

    .EPS

    .SVG

    .PDF (when saved with vector data)

    Raster Files (Best for Photos or Detailed Images)

    • Made of pixels (tiny dots of colour)

    • Can become blurry or pixelated if scaled too large

    • Needs to be high resolution (300 DPI @ 100%) for print

    Common raster file types:

    .JPG / .JPEG

    .PNG (supports transparency)

    .PSD (Photoshop)

    .TIFF

    Type         Best For                       Scalable               Print Quality

    Vector        Logos, icons, text          ✅ Yes                      ✅ Always sharp

    Raster        Photos, textures            ❌ No                      ✅ If high resolution

  • Converting text to outlines means turning your text into shapes, so it’s no longer editable as a font. This ensures that your text prints exactly as designed, even if the printer doesn’t have the font you used.

    Why it’s important:

    It prevents font issues or substitutions

    Keeps your design looking consistent

    Makes your file print-ready and safe to share

    When to do it:

    Right before sending your final file to the printer

    Especially if your file includes custom or downloaded fonts

    How to convert text to outlines (in design software):

    Adobe Illustrator

    Select your text → Right click → Create Outlines

     Adobe InDesign

    Select text → Type menu → Create Outlines

    Canva

    Canva automatically flattens text when you download as PDF Print, so you’re safe!

    Tip: Always save a copy of your file with editable text before outlining—once outlined, the text can’t be edited.

  • File type:

    PDF

    Resolution:

    ✅ 300 DPI for sharp, high-quality print

    ❌ Avoid 72 DPI (web quality)

    Color Mode:

    ✅ ideally CMYK but not essential unless you have brand guidelines

    Bleed:

    ✅ 3mm bleed on all sides

    Prevents white edges after trimming

    Safe Area:

    ✅ Keep important text/logos at least 3mm inside trim line

    ❌ Don't place anything critical near the edge

    Trim Marks:

    ✅ Include trim/crop marks if possible

    Helps printers cut to correct size

    Fonts:

    ✅ Convert text to outlines (vector)

    ❌ Don’t rely on installed fonts—avoid font issues

    File Types:

    ✅ PDF (preferred), AI, EPS, TIFF

    ❌ Avoid low-res JPG or PNG unless very high quality

    Size:

    ✅ Double-check dimensions (e.g. A5)

    Include bleed in total document size

    Rich Black (for large areas):

    Use C:20 M:20 Y:20 K:100 instead of just 100% black

    Proofread:

    ✅ Check spelling, alignment, margins

    ❌ Don’t skip the final review before sending to print!