Privacy policy.


Serengeti Print Group – Privacy Policy

Last updated: 24th  November 2025

At Serengeti Print Group (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or engage with our products and services.

1. Information We Collect

We may collect personal information from you in several ways, including when you:

  • Visit or browse our website

  • Place an order or request a quote

  • Subscribe to our newsletter or join the Serengeti Print Club

  • Contact us via email, phone, or our online forms

  • Connect with us through social media channels

The types of personal information we collect may include:

  • Your name, business name, and contact details (email, phone number, address)

  • Payment and billing details

  • Order history, artwork, and design files you supply

  • Website usage data such as IP address, browser type, and activity on our site (via cookies and analytics tools)

2. How We Use Your Information

We collect and use personal information to:

  • Process orders and provide printing or design services

  • Communicate with you regarding orders, quotes, and enquiries

  • Manage your membership in the Serengeti Print Club

  • Send newsletters, promotional offers, and updates (you can unsubscribe at any time)

  • Improve our products, services, and website experience

  • Meet our legal and accounting obligations

We will only use your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect.

3. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect data about how visitors use the site.
Cookies help us improve site functionality and user experience. You can disable cookies in your browser settings, but some parts of the site may not function properly as a result.

4. Disclosure of Personal Information

We may share your personal information with:

  • Trusted service providers who assist in delivering our products and services (e.g., couriers, payment processors, marketing and IT support providers)

  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

All third-party providers are required to protect your information in accordance with privacy and data protection standards.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes secure data storage systems, encryption where appropriate, and restricted staff access.

While we take care to maintain security, no data transmission over the internet can be guaranteed as fully secure.

6. Access and Correction

You may request access to your personal information or ask us to correct it if it’s inaccurate, out of date, or incomplete.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

7. Email Marketing and Communication Preferences

If you subscribe to our newsletters or promotional updates, you can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites and encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised “last updated” date.
Continued use of our website after updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:

If you have any questions about these Terms, please contact us:
 hello@serengetiprintgroup.com.au
+61 746 383 052 

University of Southern Queensland, Building O3, Toowoomba     

Trading Hours: Monday to Thursday 8am to 5pm & Friday 8am to 4pm 

Complies with Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) Australia